Melon & Berry Tooth Fairy Paste

🚚 Shipping Policy

We’re so excited to deliver a little magic straight to your door – whether you're in Australia, New Zealand, or the USA! Here's everything you need to know about shipping your Tooth Fairy Paste order.

📦 Processing Times

All orders are packed with care and shipped from our local warehouse in Australia.

🛍️ Refund & Returns Policy

We want you and your little ones to love every moment of your Tooth Fairy Paste experience. If something’s not quite right, we’re here to help!

💬 Change of Mind

Due to the nature of our products (oral care items), we’re unable to accept returns or offer refunds for change of mind once the product has been opened or used. If your order is unopened and in its original packaging, you may request a return within 14 days of receiving your order.

To be eligible:

unused and in original, sealed condition

Please contact us at admin@toothfairyandco.com.au before returning your item so we can issue a return authorisation and provide return instructions.

📦 Damaged or Incorrect Items

We take great care in packing your order, but if your item arrives damaged, or you’ve received the wrong item, please email us at reception@toothfairyandco.com.au within 7 days of delivery with:

We’ll organise a replacement or refund right away, depending on what works best for you.

💸 Refund Processing

Once your return is received and approved, your refund will be processed to your original payment method. Please allow 3–5 business days for the refund to appear in your account, depending on your bank or payment provider.

🚚 Shipping Costs

, unless the return is due to an error on our end (e.g., damaged or incorrect item).

🧚♀️ Need Help?

If you have any questions or concerns, we’re here to help. Email us at admin@toothfairyandco.com.au and our friendly Tooth Fairy team will get back to you as soon as possible.

1–2 business days.

tracking number as soon as your order is on the way.

During peak periods, holidays, or promotional events, processing may take an extra day or two – but we promise it's worth the wait!

🇦🇺 Shipping Within Australia

We offer Standard and Express Shipping at checkout:

3–8 business days

1–3 business days (metro areas)

FREE Standard Shipping on all Australian orders over $75 AUD.

🌏 International Shipping

We’re now shipping Tooth Fairy Paste to our magical friends in:

Estimated Delivery Times:

5–10 business days

7–14 business days

Please note: Delivery timeframes are estimates and may vary depending on your local customs and postal services.

💰 Shipping Rates

Shipping is calculated at checkout based on your location and preferred delivery option.
Enjoy FREE Standard Shipping in Australia when you spend over $75 AUD.

International shipping fees are displayed at checkout and may vary depending on weight and destination.

🧾 Customs, Duties & Taxes (International Orders)

All international orders may be subject to import duties and taxes once they reach your country. These fees are the responsibility of the customer and vary by location. Please check with your local customs office for more information.

🚫 Delivery Issues

If your order hasn’t arrived within the expected timeframe:

We are not responsible for shipping delays caused by postal services or customs clearance, but we’ll always do our best to assist and keep you informed.

📍 Wrong Address Disclaimer

Please ensure your shipping address is correct when placing your order. If your parcel is returned due to an incorrect address, we’ll be happy to resend it—however, a new shipping fee will apply.

💌 Need Help?

We're here for you! If you have any shipping questions or concerns, email us at admin@toothfairyandco.com.au and our friendly Tooth Fairy team will be happy to assist.